In Quarter 3, Sean Swank found that the lead responsibilities in Evansville had fallen directly on his shoulders as we looked to find and train our new Managing Partner. While there was a ton of things he had not been directly involved with in the past, he did not hesitate to step up and figure out how to work through them. On top of having to deal with BOTH Kevin and I, taking on a bunch of new responsibilities and fronting the communication with the corporate office, he had the difficult task of having to support staff and guests alike as they navigated through a ton of emotions in the building. Despite all the extra hours and more stress than he would have ever expected, he pushed through multiple periods without allowing the little things to fall through the cracks.
I have to add, on my first visit to Evansville after they joined my area, I was a bit overwhelmed by the outreach of support for Sean that I received from the guests and staff. I had more people pull me aside to give him praise and support for how he was handling himself and the restaurant than any manager that I can recall over my tenure with Biaggi’s. It was great to see and hear what Sean was able to accomplish when put into such a difficult position. I left that week feeling really good about his leadership in Evansville and what our new MP would be walking into.
As you can see from the pictures of the Spirit Award Celebration in Evansville, Sean has made a real impact on Biaggi’s!
-Mark Evoy